MIME-Version: 1.0 Content-Type: multipart/related; boundary="----=_NextPart_01C77C59.4B569ED0" Este documento es una página Web de un solo archivo, también conocido como archivo de almacenamiento Web. Si está viendo este mensaje, su explorador o editor no admite archivos de almacenamiento Web. Descargue un explorador que admita este tipo de archivos, como Microsoft Internet Explorer. ------=_NextPart_01C77C59.4B569ED0 Content-Location: file:///C:/EE87A12F/actividadtelefo.htm Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset="us-ascii" Presentación de PowerPoint

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ESTUDIO DESCRIPTIVO DE LA ACTIVIDAD TELEFÓNICA EN UNA = UNIDAD DE DEMENCIAS
Mª Elena Toribio Díaz, Jaume Morera Guitart, Susana = Palao Duarte, Concepción Morales Espinosa, Gema Celorrio
UNIDAD DE NEUROLOGÍA DE LA CONDUCTA Y DEMENCIAS <= /b>(CDP-ALZ). Hospital San Vicente. = San Vicente del Raspeig. Alicante
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•La acti= vidad telefónica es un tipo de actividad frecuente para el neurólogo en la consulta ambulante.=
•
•Habitua= lmente se realiza de un modo informal y no estructurado.
•= 3;
•Es un t= ipo de actividad poco analizada, por lo que es difícil valorar su auténtica utilida= d e importancia.
•
INT= RODUCCIÓN
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OBJETIVO
Describir el sistema de Atenci&oacu= te;n Telefónica (AT)
desarrollado en nuestra Unidad de Neurología de
la Conducta y Demencias de San Vice= nte.
Analizar su relevancia en la labor asistencial global.
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•Descripció= ;n del sistema de atención telefónica
•Estudio retrospectivo de una muestra representativa de la actividad telefónica 2006
ØVariables analizadas:
Ø a) Características de las llamadas:
Ø<= span style=3D'mso-tab-count:2;width:12.86%'> Tipo de llamada
Ø<= span style=3D'mso-tab-count:2;width:12.86%'> Motivo de la llamada
Ø<= span style=3D'mso-tab-count:2;width:12.86%'> GDS del paciente (motivo de= la llamada)
Ø<= span style=3D'mso-tab-count:2;width:12.86%'> Sexo de quien llama
Ø<= span style=3D'mso-tab-count:2;width:12.86%'> Parentesco de quien llama
Ø b) Características de las respuestas:
Ø<= span style=3D'mso-tab-count:2;width:12.86%'> Quién responde <= /span>
Ø<= span style=3D'mso-tab-count:2;width:12.86%'> Tipo de respuesta
Ø<= span style=3D'mso-tab-count:2;width:12.86%'> Demora de la respuesta =
ØAnálisis estadístico: Xi2 = , Inter= valos de confianza 95%
†
•&#= 13;
•
MAT= ERIAL Y MÉTODOS I
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TIPO DE LLAMADA
Normal / Urgente
 MOTIVO LLAMADA
GDS del paciente
= ;
Reisberg: 1-7
1.S&ia= cute;ntomas psicológicos y
   conductuales (SPCD)
2.<= span style=3D'font-size:83%'> Efectos adversos de la
    medicación (EA= )
3.<= span style=3D'font-size:83%'> Empeoramiento cognitivo
    (Emp Cog) =
4.= Otros problemas médicos
    (OPM)
5.= Solicitud informe médico
6.= Cambio de cita
7.<= span style=3D'font-size:83%'> Otras razones
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SEXO DE QUIEN LLAMA
 
Parentesco de quien llama
1.  HIJO/A
2.<= span style=3D'font-size:83%'>  CÓNYUGE
3.=   YERNO/NUERA
4.=   HERMANO/A
5.<= span style=3D'font-size:83%'>  SOBRINO/A
6.=   AMIGO/A
7.=   DESCONOCIDO
♀
♂
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QUIÉN RESPONDE
 
RESPUESTA
1.=   Modificar tratamiento
2.=   Adelantar cita
3.  Remitir a otras unidades
4.  Hacer informe médico <= /span>
5.  Consejos no farmacológicos=
6.  Desconocido
7.  Otras respuestas
Neurólogo
Enfermera
Otros
DEMORA DE LA RESPUESTA
- días -
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•Ø No hemos considerado:
• = Información telefónica de pruebas
• Otros tipos de información
•= 3;
•Ø Análisis estadístico:&= #13;
• <= span style=3D'font-size:88%'>Test Chi Cuadrado
• Intervalos de confianza 95%=
------=_NextPart_01C77C59.4B569ED0 Content-Location: file:///C:/EE87A12F/actividadtelefo_archivos/slide0059.htm Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset="us-ascii" Presentación de PowerPoint
RESULTADOS
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Descripción del Sistema de Atención telefónica
Pacientes
Familiares
Médicos
Enfermera =
Médico
responsable
Contacto telefónico= 3;
Fuera de cita
Análisis informaci&oac= ute;n
Contacto diferido
Toma decisiones